Unit 1 Brunel Parkway,

Pride Park,

Derby,

Derbyshire,

DE24 8HR

Sales: 0844 2641310

Support: 0844 2640363

Fax: 01332 296128
Email: enquiries@syntaxits.com

About Stirland Paterson Group Limited

Stirland Paterson Group are design, printing and mailing specialists. They continually invest in cutting edge technology to provide their customers with 24 hour manufacturing operations and “one-stop” solutions.

What we provide

• IT Support (both remote and onsite)
• Security and Anti-spam Solutions
• Hardware and Software Installation
• Sage Modifications

Background

Syntax has been a trusted supplier for Stirland Paterson for the past four years. The relationship began in 2006 with the IT Services division.

The relationship has been built up over a period of time. Stirland Paterson has experienced substantial growth in the past few years and their IT systems are crucial to their continued expansion and the provision of first class customer service. With tight print deadlines, the support of their IT systems is crucial and Syntax has provided them with remote and on-site support services.

The concept of having a proactive IT partner is an underpinning of their continued growth, ensuring that their IT systems continue to support the expansion.

The benefits surround a high level of system up time derived from the quality of Syntax support and the proactive approach that ensures that their systems will remain appropriate to their growth

A mixed stock of 35 PC and Apple workstations is supported together with two servers. An annual review of their IT technology conducted by Syntax allows Stirland Paterson to plan their IT strategy and investment to meet the challenges of a growing business.

All hardware requirements are supplied and installed by Syntax and a recent large project to implement digital pre-press technology from Kodak was fully supported by Syntax. Additional services provided include email security and Sage 50 software development services.

Innes England Terminates Lease on Spam

Among the clients benefiting from Mailminder is Innes England, the largest independent Commercial Property Consultants in the East Midlands, who were an easy target for junk email and virus spammers, due to their policy of using actual names in their marketing material.

Innes England Director Tim Garratt explained:"We really wanted to use people's actual names to emphasise the personal approach we use with customers and prospects alike but this did mean we were getting around 200,000 emails a month, >90% of which were spam. 

This spam issue was doubly frustrating due to the fact that we make great use of BlackBerryTM handhelds and Smartphone devices, hence needing a flexible but effective solution that would not only stop the spam emails, but give us the facility to double check that we weren't missing important emails. 

Once Syntax IT Services had implemented Mailminder and worked with our technical team in locking our servers and network down, we had a system that was 99.99% effective at stopping junk email, spam and viruses."

Syntax IT Services developed their managed, hosted anti-spam solution Mailminder in response to their customers' need for a flexible corporate strength solution with small business price tag.

Syntax IT Services Technical Director David White continued: "Customers wanted a simple but effective system that prevented junk email, spam and viruses even reaching their network.

"The challenge was developing a sophisticated system that was effective in identifying spam, easy to manage and competitively priced. The satisfaction level from our current users such as Innes England seems to indicate we've got this right."

Project Overview;

Syntax IT Services were approached to design and develop a, stock control and sales order processing system to replace Microsoft's Midrange ERP solution 'Navision' now known as Dynamics AX, an improved, simplified solution to address stock control, sales order processing, scheduling and communication between different departments and customers was required. After a comprehensive analysis of the system requirements and a review of potential off the shelf solutions for the client, Syntax IT Services developed a bespoke solution.

Interaction with Sage Line 50;

• SOP customer and supplier data is directly linked to Sage Line 50 customer data such as customer address, delivery addresses, and contact details, allows users to see account status i.e. account open, account on hold.
• SOP products are created using a BOM (Bill of materials) items can be related to a stock item with in Sage.
• Controls Stock within Sage Line 50, allocates stock upon creation of sales order and updates allocated/free stock when invoices are created.
• Automated SL Invoicing, when producing an invoice within SOP SL invoice posted into Sage Line 50.

Administration System;

• Easily add other staff members, change passwords, contact details.
• View KPI’s across all activity not limited to sales performance.
• Generate reports.

Technologies used;

• Client Side Microsoft C#, Microsoft .NET Framework 2
• Database Microsoft SQL 2005
• Platform/OS IIS, Microsoft Windows Server 2003
• Sage Line 50 2007

Successful database design and development requires extensive industry knowledge and a detailed understanding of client requirements. With existing databases or new configurations Syntax IT Services will produce the most economical and productive result for your company.

Syntax IT Services have extensive expertise in database technologies, methodologies and implementation.

Syntax IT Services provides scaleable solutions that are designed to expand with a clients business. All this in a framework of cutting-edge technologies that help to reduce overheads and operating costs.

Database Development

Syntax IT Services have demonstratable expertise in the design and deployment of a number of leading databases including: MSSQL, PostgreSQL, MySQL, Oracle.

By employing Syntax IT Services broad and extensive skill set, you can be sure to choose the right database solutions for your business. Syntax ITS provides scaleable solutions that are designed to expand with your business. All this in a framework of cutting-edge technologies that help to reduce your overheads and operating costs

Intranet / Extranet Development

Syntax IT Services have developed bespoke Intranet & Extranet solutions for a number of clients;

These have included Contact Management Systems, Employee Databases, HR and Training Systems, Document Management Systems, Business Information Systems all of which can be extended to your mobile work force using the latest mobile technologies.

Web Development

Syntax IT Services provide a complete range of web development solutions including: online product catalogs, e-commerce sites, online portals, and content management systems.

Syntax IT Services can develop your site so that it is compliant with the latest web accessibility and DDA guidelines, whilst still being compatible with the latest mobile devices. All this can be hosted on our fast web servers.

Businesses use IT for both internal and external applications, and better IT improves productivity and business management and to service their clients’ needs more effectively. Failure to invest in IT strategies at the outset significantly diminishes a business' competitiveness as more and more companies recognise the necessity of integrated IT.

Things you’ll need to consider

1. Integrate IT Into Your business development Plans
2. Assess the current state of your company's IT systems as a whole. The assessment should focus on how integrated the systems are within the company, the state of the IT infrastructure and how the IT systems compare to current industry standards.
3. Prepare a plan to Update IT systems as necessary to meet or exceed industry standards. How effectively your company shares information internally, meets external expectations and analyses productivity and profitability will determine its position within the industry in comparison to competing companies, as well as its potential for growth.
4. Does your current IT infrastructure comply with government regulations? Do appropriate research into regional and central government regulations that govern information and information services. Ensure that your IT systems are designed to meet those regulations.
5. Invest in IT infrastructure as the foundation of your IT business strategies. IT infrastructure includes security, messaging services, and accessibility, backup and recovery and maintenance strategies. IT infrastructure is a key element in supporting day-to-day business operations.
6. Incorporate strategic business drivers into IT systems. Strategic business drivers allow managers to gain insight into productivity issues and other business sectors in order to obtain a competitive advantage and optimize profitability.
7. Coordinate IT strategies with the operational plans you develop for your business. As you achieve your operational goals, it's important to have an IT system that provides continual support and grows concurrently. Consider what additional IT systems you will need to put in place as you meet and exceed your company objectives.

Syntax IT Services will work with you to develop IT strategies into your budget which real value to your business. IT management is available at a wide range of price points depending on how advanced and integrated the management systems are. IT systems are a tool to grow and develop your business, so you should consider their high values when it comes time for budget allocation.

Contact Syntax IT Services to discuss how we can work with you to recommend improvements to your current IT systems and the positive effect IT can have on your business. As a Professional IT consultancy Syntax can offer insight into industry standards and recommend the best way for your company to compete from a technology point of view.
 

What we deliver

• Accelerated time to value of new technologies.
• Minimized risk associated with complex implementations.
• Protection of investments in IT Solutions.

Syntax has a long-standing track-record of delivering IT projects of various sizes, from simple upgrades to major network design and implementation projects. Our clients trust us to deliver when delivery matters.

• Some of the projects we have delivered include :-
• Complete migrations from Legacy Systems to New It solutions covering multiple locations with minimal downtime.
• Network design projects. End-to-end designing, planning, procuring and implementing. Migrating data, refreshing infrastructure, manage user expectations.
• Flexible working solutions for companies where the management wants to work from home, to those clients who have hundreds of staff operating around the globe.
• Various security projects to manage Internet usage, minimise potential security threats, remote access methodologies and meeting legislative requirements.

High availability and Disaster Recovery solutions. Using real-time replication, load-balancing, redundancy, clustering technologies or storage networking to meet the needs of your business.

Where clients wish to locate infrastructure outside of their premises, Syntax IT Services has their own managed data facility offering a highly available networking framework to reliably host client's applications and infrastructure.

IT is a significant investment for most organisations, therefore it is vital that you are confident that your systems are carefully selected, implemented and professionally managed to match your strategic aims and help you achieve greater efficiency, accessibility and productivity throughout your organisation.

The important difference in the Syntax service is that it is both proactive and reactive. It is proactive in that we do not wait until you have a problem. We regularly monitor the performance of your computer installation to avoid problems arising.

This is done through Scheduled Planned Preventative Maintenance (SPPM). Prearranged visits to client's offices ensure that all computers, networks, software and servers are running efficiently, that critical updates to software are installed

correctly and security systems are operating at their optimum level.

It is reactive in that if problems do arise you get a speedy response to make certain your business does not suffer and down times are minimised. This fast response support for computer software and hardware is delivered via telephone, VPN (Virtual Private Networks), remote dial-in access and where necessary, on-site assistance.

Our complete support services, complimented with our Syntax DataShield managed backup and DR solution is, gives our clients the confidence that there IT system is fully available and up to date. When even the most advanced technology can go down, this is a wise precaution and Syntax IT Services will help you every step of the way.

In addition to IT Managed Services, we also provide IT Support and IT Project services.

Syntax support a wide range of IT technologies from major vendors such as Microsoft, Sage, HP,IBM and VMware. We employ experienced IT consultants and use innovative tools to provide the best possible service to our clients. We work closely with our clients to tailor the most appropriate IT support solution to their business needs.

All clients are provided with their own Service Level Agreement against which we report so that you can monitor our performance. We aim to exceed your expectations with the level of our service and the quality of our people. We also believe in continuity and building long term relationships, so you will be looked after by the same technical team day in, day out.

Our services reduce the cost of delivering IT and you will always deal with an expert. Many clients who started using our IT Managed Service years ago, to this day trust in our ability to handle every kind of IT problem.

Please contact us to discuss your requirements or for more information.
 

IT Managed Services | IT Outsourcing

Are you considering a managed service for some or all of your IT systems ?

We will work with you to create the best managed service offering , from simple system support to fully outsourced managed services delivered under strict SLAs.

Our fully managed IT service offering which we have been delivering to clients for over 10 years. Syntax can cover your entire IT infrastructure or only selected systems depending on your IT requirements. For a fixed price we fully manage your system(s), giving you peace of mind and no management overhead. We own the problem and its solution. Where we manage a component of your environment our approach is one of partnership with your in-house IT department.

Our experience across multiple businesses and industries enables us to bring best practice from elsewhere to keep your IT systems healthy. But Managed support services is not just about keeping your IT systems stable and available, we also work with you and your business to ensure that your IT strategy is aligned with the business plan and that future IT investment is controlled and measurable.

Businesses choose us to provide  IT managed services and entrust the management of most or all of their IT systems to us. For example ATLAS Composites Ltd outsource the management of their entire IT environment (Windows, Exchange, SQL, Desktops , Network , Disaster Recovery and managed backup services) to Syntax IT Services :

"Even if we had the capacity to employ full time support people, we couldn’t provide the same support as the group of skilled people with the variety of skills you get with Syntax." Managing Director. Atlas Composites Limited