Syntax IT Services | Privacy & Cookies
Syntax IT Services provide expert remote, onsite and proactive support as well as project management for everything from a server installation to a hardware refresh or even office move and cabling. We are a leading Software Development company in the UK for Desktop, Web applications and Mobile app development, testing, support and cloud hosting. Call us today: 0844 264 1310
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Privacy & Cookies

Website Privacy Policy

Syntax IT Services (“We/Us/Our”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting this website, you are accepting and consenting to the practices described in this policy.

For the purpose of the EU Regulation 2016/679 – the General Data Protection Regulation GDPR, the data controller is Syntax Consultancy Ltd of Derwent Business Centre, Clarke Street, Derby DE1 2BU.

 

Your Rights;

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

  • The right to be informed about Our collection and use of personal data;
  • The right of access to the personal data We hold about you
  • The right to rectification if any personal data We hold about you is inaccurate or incomplete
  • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time)
  • The right to restrict the processing of your personal data
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  • The right to object to Us using your personal data for particular purposes; and
  • Rights with respect to automated decision making and profiling

 

We may collect and process the following data about you;

Information you give us; by filling in forms on syntaxits.com (our website) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe to services we offer and when you report a problem with our site. The information you give us may include your name, business address, e-mail address and phone number.

Information we collect about you – With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

 

Cookies;

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy below.

 

Uses made of the information – We use information held about you in the following ways:

 

We will use this information;

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us
  • to notify you about changes to our service
  • to administer our site and for internal operations including; troubleshooting, data analysis, testing, research, statistical and survey purposes
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer
  • to allow you to participate in interactive features of our service, when you choose to do so
  • as part of our efforts to keep our site safe and secure
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them
  • we do not intend to use your personal data for marketing purposes, unless we have received your consent ‘opted in’

 

Disclosure of your information;

We may disclose your personal information to third parties:

If Syntax Consultancy Limited or substantially all its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Syntax Consultancy Limited, our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Where we store your personal data;

The data that we collect from you will only ever be stored within the UK.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

 

Access to information;

GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with GDPR. No fee is payable, and We will provide any and all information in response to your request free of charge. Please contact Us for more details – data.controller@syntaxconsultancy.com

 

Changes to our privacy policy;

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

Contact;

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to data.controller@syntaxconsultancy.com

 

What Does this Policy Cover?

This Privacy Policy applies only to your use of www.syntaxits.com ‘our site’. Our Site may contain links to other websites. If you follow a link please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookie Policy

This website uses Cookies and by accessing the site you are giving consent for Cookies to be placed on your computer or device. This is standard practice for most websites to help provide users with a better browser experience.

If you do not consent to the Cookies used on this website, you must disable them or refrain from using this site.

 

How we use cookies

We only use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies used by Syntax IT Services

Cookie Name Provider Description Type Expiry
lang Cdn.syndication.twimg.com Remembers the user’s selected language version of a website HTTP Session
_utm.gif google-analytics.com Google Analytics Tracking Code that logs details about the visitor’s browser and computer. Pixel 2 Years
_utmb syntaxits.com Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit. HTTP Session
_utmc syntaxits.com Registers a timestamp with the exact time of when the user leaves the w eb site. Used by Google Analytics to calculate the duration of a website visit. HTTP Session
_utmt syntaxits.com Used to throttle the speed of requests to the server. HTTP Session
_utmz syntaxits.com Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics HTTP 6 months
i/jot/syndication twitter.com Marketing cookie used by twitter.com Pixel Session
catAccCookies syntaxits.com Checks if the user has accepted the website’s cookie policy HTTP 29 days

How to Control and Delete Cookies

Although Cookies are used on almost every website on the internet, some users do not like the idea of this information being stored on their computer or device.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

As a rule, Cookies will make your browsing experience better. However, if you wish to delete or block them from being used in the future, then you can do so via your internet browser settings. Each browser allows you to restrict or block Cookies in different ways, so we recommend that you visit your browsers Help section to learn how to set your preferences.

For further information about how to manage cookies on popular browsers see below:

For other browsers, please visit the developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout